Customer Experience – ��ר��

It’s crucial BTR providers support a resident throughout their entire journey

claire.middleton — Mon, 25 Jul 2022 10:32:54 +0000

It’s crucial BTR providers embrace technology so they can support a resident throughout their entire journey

With BTR investment in the UK at an all-time high, what can operators do to remain competitive?

claire.middleton — Mon, 25 Jul 2022 10:32:38 +0000

Failing to invest time, effort and energy in getting to know your residents can have disastrous consequences

Operators have had to embrace technology to keep residents informed about issues and services

claire.middleton — Mon, 25 Jul 2022 10:32:19 +0000

Operators have had to embrace technology to keep tenants informed about issues and services

The SBTR template: A sustainable communal experience

claire.middleton — Mon, 25 Jul 2022 09:31:59 +0000

Exodus from the cities prompts need to provide affordable living, green space and great customer experience

The best marketing focuses on the people, the property service and digital elements

claire.middleton — Wed, 13 Jul 2022 15:07:14 +0000

This article looks at the components for marketing a BTR development and suggests the personalisation of customers is becoming increasingly important

Adopting and using agreed key measures improves business processes

claire.middleton — Thu, 07 Jul 2022 10:37:36 +0000

Using a sector-approved set of measures provides a benchmarking opportunity for business practices and operating standards, allowing a constant fine-tuning of actions and operations.

‘Reconnecting planning with art puts the soul and spirit back into the places we make’

claire.middleton — Thu, 30 Jun 2022 14:37:31 +0000

With an integrated approach from the early stages of a project, art can secure many benefits to community and investment stakeholders; help to de-risk planning, integrate a development, encourage resident acquisition and retention, and create a long-lasting identity and legacy for the building.

Don’t leave it too late to involve your operator in your scheme

claire.middleton — Thu, 19 May 2022 15:24:21 +0000

This article demonstrates the value of including the operator throughout the development process, supported by case studies

A guide on the key steps in planning a Build to Rent project

claire.middleton — Tue, 26 Apr 2022 11:22:28 +0000

Brendan Geraghty, UKAA CEO, identifies five golden rules of a successful Build to Rent scheme. Click the link to view the infographic.

Source

Choice, trust, engagement and value are all tied up in your brand

claire.middleton — Tue, 26 Apr 2022 10:59:40 +0000

Brendan Geraghty, UKAA CEO, illustrates the importance of branding in the Build to Rent sector. Click on the link below for an illustration of the importance of branding in BTR.