Keeping tabs on energy bills has never been more important
While metering and billing can鈥檛 be brought under a BTR resident鈥檚 package, that doesn鈥檛 mean it can鈥檛 be packaged in the same way as other resident communications
Analytics
Here鈥檚 how UKAA members are demystifying technology
Here鈥檚 how UKAA members are working together to improve tech solutions for BTR operators
Adopting and using agreed key measures improves business processes
Using a sector-approved set of measures provides a benchmarking opportunity for business practices and operating standards, allowing a constant fine-tuning of actions and operations.
New apps can unlock new revenue streams, increase satisfaction, and improve community integration
New apps can turn your customer鈥檚 mobile phone into a digital wallet for selected local vendors chosen by the operator, unlocking new revenue streams, increasing satisfaction, and improving community integration.
Predicting your customers’ CLV can allow for better pricing decisions, especially when optimising rent renewals
The customer lifetime value (CLV) metric is employed in many industries to measure the customer's total revenue generated over their relationship with your brand. However, the real estate market is currently not widely exploring the benefits.
Regular qualitative and quantitative research will engage residents and inform future strategy
Gathering and acting on resident insight is how the Build to Rent industry will future-proof its products and continue to be relevant to investors and customers alike.